Policies
Terms and Conditions
Please note that each floral arrangement is unique, as flowers naturally vary in size, colour, and shape. We will always strive to replicate the bouquet to the best of our ability, substituting only with the closest available stems to maintain the overall style and quality.
While we take great care in packaging, we cannot accept responsibility for any damage to flowers, wrapping, letters, or accessories during transit. Delivery services carry an inherent risk, and minor variations or damage may occasionally occur.
Delivery
Delivery is available at a flat rate of £14 via Royal Mail. Orders are sent using a signed-for service with delivery by 1pm. Someone must be available to sign for the delivery.
If delivery is missed, please contact your local Royal Mail delivery office to arrange collection or redelivery. Otherwise, delivery will be attempted on the next working day.
Bouquets are to be taken out their delivery box as soon as Royal Mail has delivered parcel. Customers must follow the flower care instructions provided upon arrival to maximise the freshness and longevity of their flowers.
Customers acknowledge that adverse weather conditions may affect delivery times and the condition of fresh flowers.
Hot weather may cause flowers to dry or wilt more quickly during transit. Icy or snowy weather may result in delivery delays. Customers should contact Royal Mail directly for updates on delayed parcels.
We cannot accept responsibility for delays caused by adverse weather or for deterioration resulting from flowers not being cared for in accordance with our guidance.
Customers are responsible for considering the weather conditions for both the delivery and during transit before placing an order.
By proceeding with their purchase, customers acknowledge and accept the risk that adverse weather and delivery via postal may affect delivery times and the condition of fresh flowers. Refunds or replacements will not be provided where deterioration or delays are caused, this is beyond our control.
Collection
All collections must be made within your allocated 30-minute collection time slot. Failure to collect your order within this time will result in a late collection fee of £10 for every additional 30 minutes. This fee must be paid before your order is released.
Please ensure you check your confirmation email before attending your collection, as it contains your collection time, location, and all relevant collection instructions.
By collecting your bouquet(s), you acknowledge that once the order has left our possession, full responsibility transfers to you. We accept no liability and cannot offer refunds, replacements, repairs, or amendments for blooming or wilting flowers, damaged wrapping, gypsophila letters, add-ons, or any damage that occurs after collection, including during transport, storage, or handling.
It is your responsibility to inspect your order thoroughly at the time of collection. Any concerns or discrepancies must be raised before leaving the collection point. Once the bouquet(s) have been collected, the order is deemed to have been accepted in satisfactory condition, and no refunds, replacements, repairs, or amendments will be provided.
Order Availability & Floral Variations
Last-minute orders are subject to availability. For orders placed less than one week before the requested collection or delivery date, the flowers may vary in size, shape, colour, and variety depending on seasonal availability and current stock.
By placing an order less than one week before collection or delivery, customers acknowledge and accept that the final bouquet may not be an exact replica of the reference image or original design.
We always do our very best to replicate your chosen bouquet as closely as possible. However, for both standard and last-minute orders, slight variations may occur due to the natural characteristics and availability of flowers. We appreciate your understanding that each bouquet is unique and may differ slightly from the original design.
Refunds and Rescheduling
Rescheduling is strictly unavailable for last-minute orders placed less than 7 days before the scheduled delivery or collection date. No exceptions will be made under any circumstances.
Orders may be rescheduled provided that a minimum of 7 days’ notice is given prior to the original delivery or collection date. Failure to provide the required notice will result in the order being ineligible for rescheduling or refund. Rescheduled orders must be fulfilled within one month of the original delivery or collection date.
All sales are final. Once payment has been made, refunds and returns are strictly not permitted unless the cancellation is initiated by us. Under no other circumstances will refunds be issued.
We are not responsible for delays caused by courier services, nor for freshness or damage occurring during transit.
Any complaints must be submitted in writing via email to flowerflicksuk@gmail.com within 2 hours of confirmed delivery or collection. Claims made outside of this timeframe will not be considered.
By placing an order and completing purchase, you acknowledge and accept all terms and conditions listed above.